Manage Your. I’ve tried calling about a dozen times and the Indian call centres seem unable to understand. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Yes, it's a Virgin Tivo Box, not the V6 but the older model (either 250 or 500Gb, can't remember!) with the curved front and you can record three programs while watching another. Our processes have been developed to minimize waste and. I've restarted the router multiple times and. Non-Virgin Media equipment?. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. 168. 11ax), improved security (e. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Weve been with Virgin for YEARS. It was launched in late 2021 and is available only to customers who take Virgin Media's fastest Gig1 plan. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Recycle mobile devices – select your model to see how you could turn your unwanted devices into cash with O2 Recycle. This collection was made when there was a lot of. Convert your router into a NAS. Disconnect all unneeded ethernet cables from the rear of the Hub. How to put Virgin Media Hub into modem mode to use own router Step by Step Guide Watch more Virgin Media Product Reviews there, I'm having a few issues with my Wi-Fi that's been going on for about 3 weeks now. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visiting to locate you nearest recycling centre. Broadband. Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Vonage 2nd line. Plume supports Ethernet backhaul. And if you don’t like either of those, then there are plenty of other options that open up when you buy your own router. Update: Steve the virgin media guy came today and took the router. £30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Thank you japitts. Hi, Just recently upgraded from Tivo 500GB box to TV360. So lets look at the problems that can happen. It also supports the WiFi 6 standard (also known as ax), as well as 2. FAQ. I heard it can be made passive though, so to transfer via ethernet to another router that of course could maintain all network devices. Additionally, one in seven households has stored two or more obsolete boxes. WiFi Max customer? Don’t forget to get the Virgin Media Connect app to use with your new WiFi Pods. Step 4: Return or recycle your old Virgin Media router. O2 shop or local council recycle yard. - Not all support team members are aware of this information when providing assistance. 168. A quick guide on how to dispose of and return your old router. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that was my own. 1, sign on and put it into modem mode. Finally got a new router which is amazing. This promotion means you won’t pay the usual setup fee of £35. Virgin has confirmed that its M500 service has now been increased from 36Mbps to 52Mbps, with the average upload speed for Gig 1 services rising from 52Mbps to. Our commitment to you Recycling return old 3. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. Reset back to router modeInstall Hub 5 and Enable Modem ModeOnce the Virgin router is switched off and on again, those with M500 or Gig1 plans will then see their speeds increase without paying anything extra for the privilege. Check “Apply to all my networks” and click the Apply button. which. 5G port, works perfectly on my Hub5 connected to my Ubiquiti Dream Machine Pro router with an SPF+ port with a RJ45 module. A guest Wi-Fi network allows you to safely share broadband with visitors without compromising network security. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Depress the pinhole switch for a timed 60 seconds then release. 13-12-2021 15:21. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. I'm a residential customer with a typical 500mbps package. Do i need to return a hub 3 router? I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. Working hard to help connect the nation, shop our offers and order online. Recycle if you can and your local Freecycle group will almost certainly be able to put you in touch with someone who can make good use of them. Virgin Fibre Areas only. AirPods. Virgin Media recycle kit usually comes with a letter. This latest future-proof WiFi. Up to 3 WiFi Pods if needed. Everything you need is posted to you. Call in and they will book a Tech to do that. There was no label in the box but searches revealed that I could recycle via. 5G Port plugged into a switch to connect via cable one Wifi6 Access Point and a dedicated VPN Router? The LAN of the VPN Router will have a different Subnet (255. So thats what i did. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. This is tricky if you live in an older building or homes like barn conversions with solid obstructions. It's at least 7 years old! We would love. SpeedTry a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. on 26-09-2023 17:25. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. 2019 performance. We've identified 14 new uses for old routers: Wireless repeater. 1 router mode or 192. 0 hub. Best of all, for many, it’s a free upgrade. The router itself is constantly flashing the green double arrows. Step 3: Plug the modem back into the power outlet first, wait 1-2 minutes, then it’s time to power on the router. - The 5x hub is connected via optical cable, not coaxial. 3m items, including. Dave. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Go to solution. We have had new router and need to find IP address, how do I find my IP address. There are millions of old Sky boxes collecting dust in British homes, so we’ll show you how to recycle or sell yours. QuickStart, set up and connections. If you have an earlier Super Hub model, please be aware that the instructions might differ. On the returns form, please provide your full name, address and contact details, as well as the reason for the return. 168. Back a step. . Select one of the three options below to find out what you can recycle at home or in your local area. on 16-11-2022 13:31. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. If it didn't do so it would soon run out of addresses. SpeedQuickStart, set up and connections. This may also be called Administration, History, or Logs depending on your router. The best way to cancel Virgin Media is over the phone. Contact your ISP. Although this question has appeared before the answers vary and I need definitive advice. Got my new router sent out. Although it can look tidier, hidden corners of your. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. May 5, 2023. I don't work for Virgin Media. 100. Helps dispense four million medical prescriptions. 0) This way, I will then be able. I've unplugged and restarted many times, but always return to a steady red light. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Step 4. This depends on the equipment you want to recycle. Thousands of Virgin Media customers across the UK experienced widespread internet, telephone and TV outages throughout. You do not have to return the router to NOW TV following cancellation or end of contract, unless you want them to recycle it for you (which is a service that they are obliged to offer). Good to know, maybe I'll have fun with openwrt with it, and maybe even sell it on. The Virgin Tech said the hub is probably knackered. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. on 03-01-2022 18:08. One option is to recycle it through a certified e-waste recycler. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. If you have trouble, do a DSAR request of the recording (held up to 6 months). So just wanted this on record. These include: You can post your old kit back to Virgin and it will reuse and recycle it. 168. In fact, weak WiFi security has nothing to do with Virgin Media at all. Leave it off for about 10 seconds. The guidelines provided here are for Virgin Media Hub 3, Hub 4, and Hub 5 routers. WiFi Pod (white) Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. The Hub 5 is built from 100% post-consumer. It’s important to get everything set up in the right order for your new virgin media replacement hub. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. This includes restricting children from accessing inappropriate or adult content. ” At present Vodafone. In such cases, reach out to Virgin for assistance. 5Gbps speed LAN (Ethernet) port. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. At least 30Mbps download speeds in every room or £100 one-off credit. Customer since 1993. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. 100. This means you can set up multiple gateway pods by connecting them directly together via Ethernet to deliver the fastest possible performance to your devices. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. So the connection isn't saturating. If they don’t, many private companies will recycle your old modem or router for you. We currently recycle the following products: TalkTalk Wi-Fi Hub and Wi-Fi Hub 2; Amazon eero 6 and eero 6 Pro Hi, Today I received an email from the following email address eq-rtns-noreply@virginmedia. " Virgin seem to have disabled this feature and only support output from the Wifi Pod's ethernet port. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. Reduced its carbon footprint by 7% in. 5 months ago I was upgraded from Hub 3 to 5. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. The top-end Virgin Media Hib 5 comes with five antenna, fewer than its rivals, but the overall specs should help your WiFi stretch even further into the home. There's life in your old router yet. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. I don't work for Virgin Media. This latest future-proof WiFi. But as there was no label in the box because the instruction was to recycle, can I request (or download and print) a label and take to the "Collect" store as I have done in the past?Click Mark as Helpful Answer or use Kudos to say thanks. Follow the instructions on screen to finish your setup. Remember, have your Virgin Media network name and WiFi password ready. But don't just leave it in a cupboard to gather dust. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. This can be put adjacent to the hub, or on the end of long ethernet cable if that makes more sense. Create a Protected VPN Browser. Further exclusions & legal stuff apply. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Wearables. Remove any unwanted software that may have been installed. Step 4: Wait for all panel lights on your cable modem to become green on. You get the picture. The computers and devices you wish to authorise are set up so that. Due to this, I think an engineer's visit will be required to be on the safe side for you. Eventually I got sent a returns box to return my old router, and was told Yodel will be in touch to arrange a collection. They detect the signals and send back data of their own via invisible WiFi. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. But the part that says you should recycle some old items is wrong. All the best. 22-02-2022 15:35 - edited 22-02-2022 15:47. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. ahhh the rubbish that is CS - you could try this. 3 million items such as routers and set-top boxes in 2020, meaning fewer items ending up in landfill. Step 1: Locate the Reset Button. 0 (or Super Hub 3) shares the same vertical form factor as its predecessors but adopts a more industrial, harsher, utilitarian design. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. No setup fee is available on all bundles, broadband & phone, and broadband only packages. The second method is to send an email to Virgin Media requesting a return kit. 3m items, including set-top boxes. Access Virgin Media router settings in modem-only mode. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. The webpage usually list which items need returning, however it doesn't at present. Luke showing test-ipv6. I'm trying to connect my hub to the Virgin Connect app but I don't have access to the settings password from the bottom of my router. £20 odd should do it. To upgrade your router, you’ll need to put your Virgin Media Super Hub into modem only mode to switch off all of your Super Hub’s other functions. Multiple set-top boxes and routers are accumulating in people’s houses. I searched online and there is an option to extend the cable from inside, but I would like to move the whole touter and the bits related to it. Status in the router's web interface reads 'No RF signal detected' A router check tells me to check my coax cables (checked) and that my router temperature is normal. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. 6 out of 5. My Virgin media router is set to "modem-only mode" and I use an external WiFi router. All that being said and done, I'm now getting emails and text about sending the old hub back. Hi there, I've been trying and failing to return my wifi router for the past month before my service disconnected. Further exclusions & legal stuff apply. The easiest way would be to set it up with a separate SSID, e. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have. WiFi Max. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page. - Wi-Fi extender pods are currently. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Click System Log. Instead, it has to do with your router and the security you have configured on your own local devices. My Virgin Media App. If you’re joining Virgin Media, you’ll get the Hub 3 on most Virgin Media broadband plans (M500 and below). Virgin Media’s new Hub 5 router boasts WiFi 6, the latest generation of WiFi technology. Finally got a new router which is amazing. All the information you need to setup your first Pod or fix an issue can be found here. Alternatively, contact CollectPlus for help sending your package. A new secure password will be generated for you. If you decide to use this, you can create a protected network in your home. Do i need to return a hub 3 router? I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router. Excludes broadband faults and broadband network outages. O2 Recycle encourages mobile users - regardless of what network they are on - to trade in unwanted smartphones, tablets and accessories. 13-12-2021 15:21. Customer upon recycling of a modem, router or gateway (modem/router combo) will receive a 15% off recycle coupon toward the purchase of modem, router or gateway and a 15% off toward In-Home Wi-Fi Setup SKU: 6929147. If you're a Virgin Media customer who's received a new router, you can put your old router into the new one's package, pop on the label in the package, and post it back. Click yes or agree . garden wifi. 168. In your email, include your address, account number, area code, and other essential details. Virgin Mobile. 4 GHz, and the VM hub to manual settings and only allow it to use 5 GHz. However today I've had the router inexplicably restart at least FIVE times today, as you can. The oddly shaped Hub 3 is included with all Virgin Media broadband packages, including the company’s insanely fast. You’ll then be able to use your same old phone to make. Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. From my understanding the Virgin Media router provided is essential for Internet and cannot be swapped for another, at least not the one I have. . Power on the hub and leave it five minutes to settle down . And now I'm getting chased up. This may also be called Administration, History, or Logs depending on your router. Virgin Media hubs offer excellent, intelligent Wi-Fi coverage and signal strength. I'm a long-term Virgin Media fan and have never had anything other than teething issues with my service, but was surprised to find out just - 5034182. co. 8 million devices – with zero going to landfill. If you're leaving Virgin Media, it will send you a postal. If I get a new Hub5 then it sounds like the idea of using separate Router & putting new hub in modem mode is my only option if I want to keep my ring doorbell & cameras. We would like to show you a description here but the site won’t allow us. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Guest Wi-Fi is a standard feature on many Wi-Fi. During a vishing call, you may have asked to download. Locate the Reset pinhole located on the rear of the Virgin Media router. It informed me that you provided incorrect information, apologized, and had since collected the items. Aside from well-known hacks to security standards such as WPA2, individual router models can have bugs that make them vulnerable to hacking---locally through Wi-Fi, or through. To run the scan, simply connect to your. Good to know, maybe I'll have fun with openwrt with it, and maybe even sell it on. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Click System. I got a new hub 5 some months ago and I was told to recycle the old hub 3 at my local recycling depot, which I did. To recycle a BT router, you’ll need to go into your ‘My BT’ account, where you’ll see an option to ‘ return your BT kit. Here’s how to reboot your Virgin Media router: Locate the power button on the back of your router. There was no label in the box but searches revealed that I could recycle via. uk. The equipment must be in its original box, with all relevant accessories and paperwork included. And it has set a target of helping consumers carry out 10 million circular actions by the end of 2025 – whether that’s sustainably recycling devices, returning old. Options. Send the email to [email protected] 16-10-2022 14:35. Virgin Media’s new Hub 5 router boasts WiFi 6, the latest generation of WiFi technology;. Check that WiFi is enabled on your iPad, iPhone or iPod Touch. Help. In a single year our connectivity: Supports 708 million credit and debit card transactions. Recycle or return your kit. 13-12-2021 15:21. com, the comparison and switching service. 100. co. If it’s not a technical issue you need help with then we’re here to support you on. You can discuss the preferred layout with the VM technician. Alternatively, the new Hub 4 router is available on Virgin’s Gig1 broadband. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. Y’all are right to be suspicious though! recycle-more. You’ll be provided with step-by-step instructions on how to set up your new. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. Slow performance. Apps and extras. £8p/m extra or included with Gig1 or Volt. HOW TO RETURN VIRGIN MEDIA BOX - SIMPLE STEPS Push the white cable (from the old Hub) into the back of the new Hub. The firm has announced that it is releasing an upgrade that. First published on Tue 4 Apr 2023 03. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. Sometimes, a simple reboot can fix the problem. To recycle a BT router, you’ll need to go into your ‘My BT’ account, where you’ll see an option to ‘ return your BT kit. How to Access Router Remotely Part 1: Turn On remote sharing Turning on remote sharing on the router is easy. Once you have all the above ready, you’re ready to go. I received a text message stating that the collections team would pick up the equipment on a booked date . It’s constantly broadcasting these signals like a radio station. Click on the “Upstream” tab, copy the text and paste into your reply. Follow these steps: Keep the router powered on. Do NOT reboot the Hub, just let it do it's thing. It will cost £25. Business Customers. In order to use these WiFi routers with your Virgin Media installation you will need to do a. This service will see one of our professional waste operatives collect and load our van with any rubbish you need to get. I don't work for Virgin Media. Launched in 2009, to date O2 Recycle has paid out more than £250 million and recycled more than 3. ThanksMy Virgin Media makes managing your account easier with all your information in one place. Reply. 0. Don’t plug the power cable into a plug socket yet. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Telling me I need to return my Hub to avoid having a £40 charge on my account. You’ll find this on the base of the Hub unless you’ve changed it. 2 Kudos. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Visitors will be able to use the internet but will not have access to other devices on your network. Telling me I need to return my Hub to avoid having a £40 charge on my account. I am putting a complaint in with ofcom along with all the evidence I have. Virgin's speeds are twice as fast for the same price, but I keep hearing from people that they sacrifice a lot on the router to make that happen. Excludes broadband faults and broadband network outages. All you need to do is type the router IP or default gateway address in the web browser. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. I need to be 'connectable'. Click on the Wireless Network Settings option. Web Safe only works when you’re connected to your Virgin Broadband at home. Older routers needed bigger cases because they had larger circuit boards populated with a lot more physical components, and less efficient processors that required larger heat sinks, made worse by the flat rectangular cases the makers used, which were appalling for heat dissipation. The advice was to recycle the old hub. Mobile operator and broadband ISP Vodafone UK has today unveiled new changes that aim to encourage customers to repair, trade-in and recycle their old mobiles. on 20-10-2022 20:53. If a reboot or reset occurred then Admin > info > System up time value should not correspond with that you would expect to see, i. 19-02-2021 14:55. I'm a Very Insightful Person, I'm here to share knowledge. How to set up a Virgin Media Hub. Step 4: Return or recycle your old Virgin Media router. Take a look at your options below. Wait for a few seconds, and then press the power button to turn the router. The advice was to recycle the old hub. When you get a new router, your old one goes from being a really useful piece of kit to being a little bit redundant. Another option might include powerline. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. To run the scan, simply connect to your. Send the email to equipmentreturns@virginmedia. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. If we don't require your kit back we ask that you dispose of it in an environmentally friendly manner. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. Modem-only. on 19-04-2023 16:36. About our broadband help and support page. I spent a week looking through various whole-home wi-fi systems, having decided to make a one-off investment in a decent system - Netgear Orbi, Linksys Velop, Nest Wi-Fi and Ubquiti AmpliFi. To return your equipment, simply click the link and follow the instructions.